Question 1

What is the minimum rental period?

Accepted Answer

Most rentals start at one month. Short-term and event rentals from one week. Long-term programmes up to 36 months with refresh options at 12, 24, or 36 months.

Question 2

Which brands do you stock?

Accepted Answer

Apple (MacBook, iPad, iPhone, Studio Display), Dell (Latitude, OptiPlex, Precision, PowerEdge), HP (ProBook, EliteBook, Z, ProLiant), and Lenovo (ThinkPad, ThinkCentre, ThinkStation, ThinkSystem). Plus networking, AV, CCTV, and printers from leading specialist brands.

Question 3

How quickly can devices be delivered?

Accepted Answer

Standard configurations across major metros: 3–5 business days from quote acceptance. Bulk or special configurations: typically within 7–10 business days. Event rentals: 5–14 days depending on scope. We confirm exact dates on the quote.

Question 4

Do you cover PAN India delivery?

Accepted Answer

Yes — across major metros and most tier-2 cities. Our head office is in Bangalore with branches in Hyderabad, Pune, Mumbai and Vashi; our delivery network reaches the rest of the country via insured courier and partner logistics.

Question 5

What happens at the end of the rental term?

Accepted Answer

Three options: extend at the existing rate, refresh to the latest generation, or return the kit. End-of-term logistics (collection, decommissioning, certified data wipe) are included.

Question 6

Can we buy the equipment at end-of-term?

Accepted Answer

Yes — buyout option available, with the buyout amount agreed at the start of the rental term. Common for assets that have proven their fit and where the customer wants to retain them.

Question 7

What support is included?

Accepted Answer

Replacement SLAs for hardware faults, on-site support in major cities, and email/phone support across the country. Severity-based response — typically next-business-day or better for production-critical issues.

Question 8

Can devices be pre-configured to our spec?

Accepted Answer

Yes — OS imaging, MDM enrolment (Jamf, Mosyle, Intune, Kandji, Autopilot, ABM/DEP), security baseline, asset tagging, and any application pre-installation. Share your spec at quote stage.

Question 9

How are joiners and leavers handled in fleet programmes?

Accepted Answer

Quarterly true-ups: provide a list of new hires and exits, we adjust monthly billing accordingly. New devices ship within standard SLAs; returned devices wiped and recycled per the programme's data-destruction standard.

Question 10

What about data destruction at end-of-term?

Accepted Answer

End-of-term media sanitisation to NIST 800-88 standards, with a certificate of destruction per asset. BFSI and healthcare clients receive audit-ready documentation suitable for regulatory inspection.

Question 11

Do you handle e-waste compliantly?

Accepted Answer

Yes — through our [E-Waste Pickup service](/asset-services/e-waste-pickup/). Compliant disposal with certified handlers, paperwork suitable for ESG reporting and regulatory compliance.

Question 12

Can you supply refurbished or pre-owned equipment?

Accepted Answer

Our standard rental fleet is current-generation OEM equipment with manufacturer warranty. Pre-owned options available on request for budget-sensitive deployments.

Question 13

What payment terms do you offer?

Accepted Answer

Standard monthly billing in INR. Quarterly and annual billing available for long-term programmes. Payment via NEFT, RTGS, or corporate credit card as agreed at contract.

Question 14

Are GST invoices issued?

Accepted Answer

Yes — every monthly rental is invoiced with applicable GST. GSTIN required at contract. Standard input tax credit applies for B2B rentals.

Question 15

Can devices be used at client locations?

Accepted Answer

Yes — common for IT services and consulting projects. We can configure devices to match client security policies during scoping. Inform us if devices will be used outside India for any extended period.

Question 16

What's the typical contract structure?

Accepted Answer

A master rental agreement covering terms and SLAs, with per-order schedules detailing the specific equipment, locations, term, and pricing. Cleaner for clients with multiple rolling projects than negotiating per-engagement.

Question 17

Do you offer the IT Asset Buyback service for equipment we already own?

Accepted Answer

Yes — through our [IT Asset Buyback service](/asset-services/it-asset-buyback/). Audit, valuation, secure pickup, certified data destruction, and recovered value paid to you.

Question 18

How do I get a quote?

Accepted Answer

Use the [Quote Request](/quote-request/) form for a structured quote in 24 hours. For complex programmes or fleet rollouts, contact us directly to start with a discovery call.

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